Cancellation Policy

Last Updated: September 2026

Before Dispatch

Orders can be cancelled free of cost any time before they are dispatched. Since most orders are dispatched within 24 hours (up to a maximum of 48 hours), please raise a cancellation request as early as possible by contacting our support team with your order number.

After Dispatch

Once an order has been dispatched, it cannot be cancelled. You may refuse the delivery, after which our standard Return, Replacement & Refund Policy will apply once the item is received back by us.

Prepaid Order Cancellations

Successfully cancelled prepaid orders are refunded as OorjaCredit by default, usable on a future order. Refund to the original payment method may be provided instead at our discretion.

Siddh (Energized) Order Cancellations

Because personalized orders are prepared using the customer's Name and Date of Birth, cancellation requests for such orders must be raised as early as possible — ideally within a few hours of placing the order — before the energization process has begun. Once energization has started, the order cannot be cancelled.

Repeated Cancellations / COD Refusals

Repeated cancellations, or repeated refusal of Cash on Delivery orders, may result in COD being restricted for future orders placed from that account, phone number, or address, in order to keep our delivery service reliable and affordable for all customers.

Contact Us

Email: support@oorjahouse.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM