Refund policy

Return, Replacement & Refund Policy

Last Updated: September 2026

This policy applies to all products across our catalogue. As our crystals, Rudraksha and gemstones are natural materials, please read this carefully before requesting a return, replacement, or refund.

10-Day Window

Standard products may be requested for return or replacement within 10 days of delivery, subject to the conditions below and to inspection by our team.

Mandatory Unboxing Video — No Exceptions

A clear, continuous, unedited video starting from the sealed, unopened package is required for any claim of a wrong product, damaged product, missing item, or manufacturing defect. This video must show the package being opened for the first time, with no cuts or pauses. Requests without this video cannot be processed, regardless of the reason stated.

Video/Photo Proof Also Required While Packing a Return

If your return is approved and you are sending the product back to us, you must record a clear video while packing the item for return, showing the exact product being placed into the package before it is sealed. This protects both you and us in case of any discrepancy during transit, and is a mandatory step for the refund or replacement to be processed once we receive the item.

Natural Variation — Not a Defect

Our products use natural crystals, gemstones and Rudraksha. Slight variation in colour, shade, pattern, size, or surface texture compared to product photos is a normal characteristic of genuine natural material and is not considered a defect. Such requests will not be treated as grounds for return, replacement, or refund.

Certificate Not Included — Rare Cases

Every order is packed with a certificate of authenticity. In rare cases, due to a packing oversight, a certificate may be missing from your order. This is not treated as a product defect and does not qualify for a return or refund of the product itself. If this happens, please contact our support team with your order number and unboxing video, and we will arrange for the certificate to be sent to you separately.

Eligible for Replacement

  • You received a materially wrong product (different from what was ordered).
  • The product arrived visibly damaged or broken.
  • Your order is missing an item that was confirmed on the invoice.
  • A genuine manufacturing defect (see our 6-Month Warranty below).

Not Eligible for Return

  • Request made after 10 days of delivery.
  • No unboxing video provided, or video is edited/cut/discontinuous.
  • Product shows signs of wear, use, or alteration.
  • Original packaging, certificate card, or accessories are missing (except the rare certificate-omission case above).
  • The concern relates to natural colour, size, or pattern variation.
  • Change of mind after purchase.
  • Siddh (Energized) products beyond the 48-hour defect-only window (see below).

Siddh (Energized) Products

Products that have been Siddh (Energized) with a customer's Name and Date of Birth are prepared specifically for that individual and are non-returnable for change of mind. Claims are accepted only for a genuine manufacturing defect, reported within 48 hours of delivery with unboxing video evidence.

6-Month Warranty

All bracelets carry a 6-month warranty from the date of delivery against manufacturing defects such as thread breakage or bead cracking under normal use. This warranty does not cover damage caused by water, perfume, chemicals, impact, or general wear and tear. To claim, share clear photos or video of the issue with your order number; our team's decision on approval is final.

How Refunds Work

Approved returns are, by default, issued as OorjaCredit (store credit) equal to the value of the returned item, usable on a future order. Refunds to the original payment method or bank account are made only in specific cases — such as a confirmed manufacturing defect, wrong item sent by us, or an order that could not be delivered despite a genuine delivery attempt — and are processed within 5-7 business days after the returned item is received and inspected.

Sale Items

Products purchased during promotional or discounted sales follow the same policy above, unless the item arrives damaged, defective, or incorrect.

Final Decision

All return, replacement and refund requests are reviewed by our team based on the video/photo evidence submitted, condition of the product, and this policy. The decision of our team in this regard is final.

How to Request a Return

Contact us within the applicable window with your order number, registered phone/email, clear photos, the unboxing video, and a description of the issue. Our team reviews requests within 24-48 business hours.

Contact Us

Email: support@oorjahouse.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM