Privacy policy

Last Updated: September 2026

OorjaHouse ("we", "us", "our") is owned and operated by Atul Sharma and operates oorjahouse.com. This Privacy Policy explains what information we collect from visitors and customers, how we use it, and your rights regarding that information. This policy is published in line with applicable Indian data protection rules under the Information Technology Act, 2000 and rules made thereunder.

1. Information We Collect

  • Name, phone number, email, and shipping/billing address, collected at checkout.
  • Date of Birth, only if you opt in to Siddh Energization.
  • Order history, product preferences, and communication with our support team.
  • Payment details, processed directly by our payment partners (Razorpay/Cashfree); we do not store your card, UPI, or bank details on our servers.
  • Device and browsing data (IP address, browser type, pages viewed) collected automatically via cookies.

2. How We Use Your Information

  • To process, personalize, and deliver your order.
  • To carry out Siddh Energization where opted into.
  • To send order updates via SMS, email, or WhatsApp.
  • To provide customer support and resolve return/replacement requests.
  • To improve our website, product range, and marketing effectiveness.
  • To prevent fraud and enforce our policies against misuse.

3. Sharing of Information

We share your information only with service providers necessary to fulfil your order and run our business — payment gateways, courier/logistics partners, and analytics/advertising platforms such as Google and Meta. We do not sell your personal information to third parties. Information may be disclosed if required by law, court order, or government authority.

4. Cookies

Our website uses cookies for cart functionality, checkout, login sessions, and analytics. Disabling cookies in your browser may affect certain site features.

5. Data Security

We use reasonable technical and organizational measures, including SSL encryption and PCI-DSS compliant payment processing, to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfil orders, comply with legal/tax obligations, resolve disputes, and enforce our policies.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by emailing support@oorjahouse.com. We will action verified requests except where retention is required by law.

8. Children's Privacy

This Site is not intended for individuals under 18. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us for deletion.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date.

Grievance Officer

As per the Information Technology Act, 2000 and rules made thereunder, complaints regarding this policy may be addressed to:
Name: Atul Sharma
Email: support@oorjahouse.com
Phone: +91 96541 48247
Address: B-91, Gali No. 8, Joshi Colony, Mandawali, Delhi – 110092